Terms of Service
Nothing on this website is a quote or an offer of a fixed price — a price comes after somebody has seen the job. We do not offer free estimates and we do not offer financing. There is a $75 dispatch fee to come out and diagnose the problem, and it is applied to your bill when you book the repair. Payment is due on completion unless we agree otherwise with you first.
What this website is
It describes the work we do and how to reach us. The descriptions are general. Your building is not general, and what is written here cannot tell you what is wrong with it or what putting it right will cost.
Coming out, and pricing
We do not offer free estimates and we do not offer financing. There is a $75 dispatch fee to come out and diagnose the problem, and it is applied to your bill when you book the repair.
Prices are given after somebody has looked at the job. If what we find while working changes the price, we stop and tell you before carrying on.
Appointments
Emergency work takes priority over scheduled work, which is the arrangement that gets somebody to you at two in the morning when it is your turn. If a scheduled appointment has to move we will call you.
To cancel or reschedule, call (774) 287-1699 as early as you can.
Access and safety
We need access to the fixture, the shut-off valve and the equipment. If a cellar, crawl space or mechanical room cannot be reached safely we will tell you what needs clearing before we can work.
Payment
Due on completion of the work unless we agree something different with you before we start.
Questions
Call (774) 287-1699 or email office@thedrainguys.com.
Common questions
- What does it cost to have someone come out?
- We charge a $75 dispatch fee to come out and diagnose the problem, and it is applied to your bill when you book the repair.
- Is a price on this website a quote?
- No. Nothing on this website is a quote or an offer of a fixed price. A price comes after somebody has seen the job.
- When do I pay?
- On completion of the work, unless we agree something different with you before we start.
- What if I need to cancel or reschedule?
- Call us as early as you can. We will move the appointment.